Privacy Policy
Last updated: 15/05/2026

Who we are
Sparkly Touch Ltd (referred to as “we”, “us”, or “our”) operates a cleaning, laundry, and ironing service in the UK. This privacy policy explains how we collect, use, and protect your personal information.

What information we collect
We may collect the following:

• Name, address, email, phone number

• Billing and payment details

• Property access instructions (e.g., key safe code, alarm code)

• Communication history (emails, messages, calls)

• Website usage data (via cookies – see section 7)

How we use your information
We use your data to:

• Provide cleaning, laundry, and ironing services

• Process payments and send confirmations

• Respond to enquiries and manage bookings

• Improve our website and customer service

• Comply with legal obligations (e.g., insurance, tax)

Legal basis for processing (under UK GDPR)
We rely on:

• Contract performance – to deliver services you’ve requested

• Legitimate interests – to run and improve our business

• Consent – for marketing emails (you can opt out anytime)

• Legal obligation – for records and tax purposes

Sharing your information
We do not sell your data. We may share it with:

• Payment processors (e.g., Stripe, PayPal)

• Booking system or calendar tools

• Professional advisors (accountants, insurers)

• Law enforcement if required by law

We ensure any third parties respect data protection laws.

How long we keep your data

• Client records: up to 7 years after last service (for tax and legal reasons)

• Marketing data: until you unsubscribe

• Website usage data: up to 26 months (via analytics)

Cookies and tracking
Our website may use essential cookies for functionality and optional analytics cookies (e.g., Google Analytics). You can manage cookie preferences in your browser.

Your rights
Under UK data protection law, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (where legally possible)

• Restrict or object to processing

• Data portability

• Withdraw consent for marketing

To exercise these rights, contact us at privacy@sparklytouch.co.uk.

Data security
We use secure systems, encryption for payments, and restrict staff access to personal data. However, no internet transmission is 100% secure.

Changes to this policy
We may update this policy occasionally. Changes will be posted on this page with a new “last updated” date.

Contact us
For privacy questions or requests:
Sparkly Touch
Email: privacy@sparklytouch.co.uk